Credit Card Services
Credit Card Account Information
Information on business credit card accounts and the features and functions available online.
How current is the information I can view online?
If I am uncertain about a transaction on my account, how can I find out what it is for?
Credit Card Services
Information about ordering a new or replacement card, how to request a credit limit increase and more.
Ordering a New or Replacement Card
Can I order new or replacement credit cards online?
How long will it take to receive my credit card?
Can I still use my credit card if it expires this month?
General Questions
What should I do if my credit card is lost or stolen?
Credit Card Payments
Information about making credit card payments.
Making Online Payments
Can I pay my company credit card accounts online?
How can I pay my company credit card accounts online?
Is there a charge to pay my company credit card accounts online?
Is it safe to pay my company credit card accounts online?
How do I find my account number and routing number?
Will my online payment post to my account today?
What is the cutoff time for entering credit card payments online?
Can I make changes to or cancel scheduled payments?
How far in advance can I make online payments to my company credit card accounts?
Can I schedule more than one online payment in advance?
Will my online payment affect my AutoPay?
Can I set up recurring credit card payments online?
Is it possible to pay my company credit card account using more than one bank account?
General Payment Questions
Where do I send my credit card payments?
How do I send a wire transfer for payment to my credit card account?
Answers
Credit Card Account Information
- How current is the information I can view online?
Using the Account Overview feature will give you the most current balance and available credit, including any recent transactions/purchases. Please note, a transaction cannot be viewed until it has actually posted to your account.
- Why is my balance on the Account Overview screen different from the balance on the Account Detail screen?
The Account Overview screen may not reflect some items that are pending for processing. Please refer to the account transactions within the Account Detail to see which items have posted to the account.
- If I am uncertain about a transaction on my account, how can I find out what it is for?
If you are unsure of a transaction on your account, please call an Online Representative at 1-800-853-9586 between 7:00 AM and 7:00 PM CT, Monday through Friday for assistance.
- How do I redeem the points I've earned on my Rewards Card?
If you have rewards points, you can redeem your Rewards Card points online. Simply log in to your business credit card account and click on the Rewards banner found on the Account Detail screen. You can also call the Rewards Service Center to place your redemption.
- Do I have purchase protection with my Credit Card?
Yes. One of the many benefits of a First National Bank Credit Card is the Purchase security and extended protection program*. Nearly everything you buy with your Business Card is automatically protected from theft or damage within the first 90 days of purchase. Plus, the repair period on most original manufacturers' U.S. warranties is doubled for most items purchased with your card, up to one full year on warranties of three years or less.
Credit Card Services
Ordering a New or Replacement Card
- Can I order new or replacement credit cards online?
Yes. If you need a new or replacement card, your company's Administrator may request it in the Customer Service requests section of the site. If your card has been lost or stolen, please call us immediately at 1-800-477-4941.
- How long will it take to receive my credit card?
Our credit department reviews and approves all requests for additional cards. Upon approval the additional card will be sent. The delivery times will vary depending on your location. Cards will be mailed out within 48 hours from the date of the request.
- Can I still use my credit card if it expires this month?
Yes. Your company's credit cards are still valid through the last day of the month.
General Questions
- What should I do if my credit card is lost or stolen?
If you lose your card - don't panic. Call us immediately at 1-800-477-4941 for assistance. If you are calling from outside the U.S., call us collect at 1-402-346-1553. We'll block your account and issue you a replacement card. In an emergency situation, such as when you're traveling, we'll get you a temporary replacement card within 24 hours.
- How far back can I obtain credit card account information?
Up to seven years of statements will be available online. Any transactions posted to your credit card account since the last statement will also be available.
- Can I request credit card limit increases online?
Yes. Your company's Administrator can request a credit limit increase on your company credit card accounts online in the Credit Card section.
Credit Card Payments
Making Online Payments
- Can I pay my company credit card accounts online?
Yes, if your company's Administrator has given you payment access, you can schedule credit card payments at your convenience 24 hours a day. If you schedule a payment to post the same day by 5:00 PM CT, your payment will be effective the same day. Any payment that is attempted for the same business day that is requested after 5:00 PM CT will post the next business day.
- How can I pay my company credit card accounts online?
You can pay your company credit card accounts online from a checking or savings account.
- Is there a charge to pay my company credit card accounts online?
No. You can pay your company credit card accounts online for free!
- Is it safe to pay my company credit card accounts online?
Yes. Your company information and the account data is protected by multiple independent security protocols: firewalls, data encryption, and a verifiable Password. These create a secure electronic tunnel between your computer and the online account access system. Our online service supports the use of 256-bit encryption technology, one of the most secure forms of encryption currently available for commercial use over the Internet.
- How do I find my account number and routing number?
Use the sample check below to locate the account number and routing number of the checking or savings account* you will be using to make the payment to your credit card account online. Your bank routing number will be 9 digits long. Your bank account number will vary in length. It may be shorter or longer than the examples shown below. Note: If you have a savings account and do not know this information, please contact your financial institution.
Personal Check Example:
Business Check Example:
- Will my online payment post to my account today?
Online payments requesting same day posting submitted by 5:00 PM CT will be effective the same day. Payments requesting same day posting submitted after 5:00 PM CT will be applied to your account the next business day.
- What is the cutoff time for entering credit card payments online?
You can schedule credit card payments at your convenience 24 hours a day. You may schedule a payment to post the same day until 5:00 PM CT. Any payment that is attempted for the same day that is requested after 5:00 PM CT will be applied to your account the next business day.
- Can I make changes to or cancel scheduled payments?
You can cancel scheduled payments that are pending on your company credit card accounts or make changes to the amount, payment date, and bank account information up to 5:00 PM CT on the payment date indicated.
- How far in advance can I make online payments to my company credit card accounts?
You can pay your credit card statement up to 30 days in advance.
- Can I schedule more than one online payment in advance?
Yes. As long as your scheduled payments do not exceed your current or statement balance, you can continue to schedule payments.
- Will my online payment affect my AutoPay?
You cannot currently make an online payment for your company credit card accounts that are on AutoPay. If you would like to have your accounts removed from AutoPay or need more information, please call an Online Representative at 1-800-853-9586 between 7:00 AM and 7:00 PM CT, Monday through Friday for assistance.
- Can I set up recurring credit card payments online?
Yes. You can set up recurring payments for your entire company's statement balances to be paid on your due date each month.
- Is it possible to pay my company credit card account using more than one bank account?
You may use one checking or savings account number for each payment that you request.
General Payment Questions
- Where do I send my credit card payments?
Please mail your credit card payment to: Commercial Card Payment Processing P.O. Box 2818 Omaha, NE 68103-2818
Please send your overnight credit card payment to: Commercial Card Payment Processing Mail Stop 2210 1620 Dodge Street Omaha, NE 68197
- How do I send a wire transfer for payment to my credit card account?
Please provide the following information to the bank making the transfer:
- Our bank name: First Bankcard
- Bank phone number: 1-800-853-9586
- Our ABA routing number: 104000016
- Your name as it appears on your card.
- Your credit card number.
The wire transfer must be received by First Bankcard prior to 4:55 PM CT to post to your credit card account the same day. Payments received after 4:55 PM CT or on a weekend/holiday will be applied to your account on the next business day.
- Can I make my credit card payment at Western Union?
Yes. Please provide the following information to the Western Union Agent:
- Your credit card account number
- Our company name: First Bankcard
- Our Code City: Bankcard, NE
The payment must be received prior to 3:45 PM CT to post to your credit card account on the same day. Payments received after 3:45 PM CT or on a weekend/holiday will be applied to your account on the next business day. Fees will apply. Please contact Western Union for additional details.
*Note: This benefit only applies to the Business Edition® and Business Edition® Plus products.
